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Terms & Conditions

 

1. How do I book?
The preferred method is by booking online, alternatively you can use our text or call us. Our contact information can be found in the contact page. We aim to respond to all enquiries the same day.

 

2. How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.

 

3. How much does it cost?
All prices can be viewed against the products. We have nothing to hide!

 

4. What do the prices include?
All prices include delivery, set up and collection. .

 

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.

 

6. How long do I get the equipment for?
Most parties are in the afternoon. We base our prices on average of 5 hours hire, although most people get more. We usually deliver before 12 noon and collect from 5pm onwards. Alternative or more specific times can be arranged by prior agreement.

 

7. Do you hire overnight?
Yes, although this is dependant on certain hire conditions being met. Please call to discuss further.

 

8. Do I have to pay a deposit?
Deposits are not normally required.

 

9. How do I pay?
Strictly cash on delivery.

 

10. What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.

 

11. What if it rains?
Most castles have built in shower covers. However if the rain is heavy and persistant, for safety reasons we will advise you not to go ahead with the booking. There will be no cost to yourselves in the event of cancellation due to adverse weather.

 

12. Can the bouncy castle be set up on a slope?
If it is a very slight slope it may be ok, you will need to discuss this prior to the booking.

 

13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

 

14. How much space is needed?
You will need to allow a minimum of 5 feet at the front and rear of castle and 2 feet either side. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

 

15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply. You will also need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement. Please also ensure that there is clear access to where the castle is to be located [cars on driveways, bins/bikes in passageways etc.].

 

16. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire. We also supply terms and conditions of hire which need to be signed by the hirer on delivery.

 

17. Is there an age limit for children using the castle?
Yes the childrens inflatables have an age limit of 14. The All age inflatables are suitable for older children and adults.

 

18. Do you hire out castles for parties indoors?
Our castles are very popular for indoor hires especially over winter. The indoor venue will need to be a minimum 10ft high [depending on the inflatable required] and have mains power electric. We secure the indoor castles using anchor points and sandbags. The Pirate Bounce and Slide or the 14ft Clown Castle are ideal for indoor use, although all of our inflatables can go indoors subject to adequate space and ceiling height.

 

19. What if its windy?
As we secure our inflatables to the Health and safety requirements, normal wind conditions are fine. However if they reach force 5 which is 24mph or 38kph then the inflatable should be unplugged and not used until the wind reduces below this level.  An easy way to know that level of wind speed is that small branches in leaf begin to sway.  Our team have anometers on their vans which can check for wind speed in these situations.  It is also worth keeping an eye on the weather forecast, an upto date RSS linkto the BBC can be found on our 'Blog' page.

 

Castles4Kids reserve the right to cancel a booking if the hirer has supplied false or incorrect details in order to reserve an inflatable.